FAQ

What is your return policy?

If you need to return or exchange your purchase for any reason, just ship back to us in brand new condition within 14 days of your purchase. We’ll get you a refund. If you're based outside of the UK and 14 days just isn't enough just get in touch at info@grace-gordon.com

Do you ship Internationally?

Yes! Pretty much everywhere. All bag purchases ship Royal Mail International. If you have a preferred carrier or live in a seriously remote location let us know and we can make sure you receive your bag. Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for. 

Are you going to make more designs?

 Yes! We have lots of requests for tons of different styles every week so don't worry - we're on it. 

I've just bought my leather bag but I'm worried about scratching the surface and taking it out in the rain!

Don't be. The absolute best thing about leather is it's ability to age beautifully. Remember that leather has been used for centuries as a working material, it's one of the hardiest products out there. Just make sure you follow our leather care instructions and feel free to get in touch for specific advice.

I need a last minute present for my friend/wife/girlfriend/self but I'm worried it won't get here in time, help!

Don't worry, give us a call and we'll try and find a way of getting it to you. Just make sure you let us know all the details and we can do the rest.